Terms of service
Last Updated: 29 August 2026
Welcome to Qrnetra, a brand operated by Narayan Enterprises. These Terms and Conditions ("Terms") govern your access to and use of www.qrnetra.in (the "Website") and your purchase and use of products and services made available through the Website.
Please read these Terms carefully before accessing the Website or placing an order. By accessing, browsing, registering, or purchasing from the Website, you acknowledge that you have read, understood, and agreed to these Terms.
1. Electronic Record
1.1 These Terms constitute an electronic record under the Information Technology Act, 2000 and applicable rules and amendments relating to electronic records.
1.2 These Terms are generated electronically and do not require a physical or digital signature to be valid, subject to applicable law.
2. Business Information
2.1 The Website www.qrnetra.in is operated by Narayan Enterprises, which is the legal business entity responsible for transactions made through the Website.
2.2 Qrnetra is a brand operated by Narayan Enterprises.
2.3 For the purposes of these Terms, "Qrnetra", "Narayan Enterprises", "we", "us", and "our" refer to Narayan Enterprises operating under the Qrnetra brand, as applicable.
2.4 Our business address is:
Narayan Enterprises
1st Floor, Narayan Public School,
Palia Purab, Musafirkhana,
Amethi, Uttar Pradesh – 227813, India.
3. Acceptance of Terms
3.1 Accessing, browsing, registering on, or otherwise using the Website indicates your acceptance of these Terms and the policies referred to in them.
3.2 If you do not agree with these Terms, you should not access or use the Website or place an order.
3.3 These Terms, together with applicable policies published on the Website, constitute the terms governing your use of the Website and your transactions with Narayan Enterprises.
3.4 Any terms or conditions proposed by you that conflict with these Terms shall not apply unless expressly accepted by us in writing.
4. User Information and Account
4.1 Where you are required to provide information while registering, placing an order, or using our services, you agree to provide true, accurate, current, and complete information.
4.2 You are responsible for ensuring that the information provided by you remains accurate and complete.
4.3 You are responsible for activities carried out through your account or using your credentials and must take reasonable steps to keep your account information secure.
4.4 If you become aware of any unauthorised use of your account, you should notify us promptly.
5. Products and Website Information
5.1 We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, availability, and other information displayed on the Website are accurate and up to date.
5.2 However, the Website or its content may occasionally contain errors, inaccuracies, omissions, or information that has not yet been updated.
5.3 Product photographs are provided for representation purposes. Actual product colour, appearance, finish, dimensions, packaging, or other characteristics may vary slightly due to photography, lighting, screen settings, manufacturing variations, or other factors.
5.4 We reserve the right to correct errors, inaccuracies, or omissions and to update or change Website content, product information, prices, and availability at any time.
5.5 You are responsible for independently assessing whether a product or service meets your particular requirements before purchasing.
6. Orders and Transactions
6.1 When you place an order through the Website, you are submitting a request to purchase the selected product(s).
6.2 An order is subject to product availability, successful payment where applicable, and acceptance by us.
6.3 The order confirmation or other communication from us confirming acceptance of your order shall constitute acceptance of the transaction, subject to these Terms and applicable law.
6.4 We reserve the right to refuse, cancel, or limit an order in circumstances including:
- Product unavailability;
- Incorrect pricing or product information;
- Payment failure;
- Suspected fraudulent or unauthorised activity;
- Incorrect or incomplete customer information;
- Delivery limitations; or
- Violation of these Terms or applicable law.
6.5 If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our applicable Refund and Cancellation Policy.
6.6 By placing an order, you acknowledge that you are entering into a transaction with Narayan Enterprises, operating under the Qrnetra brand.
7. Prices and Payment
7.1 Product prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.
7.2 Applicable taxes, shipping charges, discounts, and other charges, if any, will be displayed during the purchase process or on the applicable invoice.
7.3 You agree to pay all charges applicable to the products or services purchased by you.
7.4 Payments may be processed through third-party payment gateways or payment service providers.
7.5 Your use of a third-party payment service may also be subject to that provider's terms and policies.
7.6 We do not store complete payment card, UPI, banking, or other sensitive payment credentials except where permitted or required by applicable law.
8. Shipping and Delivery
8.1 Products will be shipped to the delivery address provided by you at checkout.
8.2 Estimated delivery timelines are indicative and may vary due to logistics delays, weather, public holidays, remote delivery locations, incorrect addresses, transportation disruptions, or circumstances beyond our reasonable control.
8.3 You are responsible for providing an accurate and complete delivery address and contact information.
8.4 Detailed shipping conditions are provided in our Shipping Policy.
9. Returns, Refunds and Cancellations
9.1 Returns, replacements, refunds, and cancellations are governed by the applicable policies published on the Website.
9.2 You should review the applicable Return, Refund and Cancellation Policy before placing an order.
9.3 Nothing in these Terms is intended to exclude or restrict any statutory consumer rights or remedies available to you under applicable law.
10. Permitted and Prohibited Use
10.1 You agree to use the Website and our products and services only for lawful purposes.
10.2 You must not:
a. Use the Website for any unlawful, fraudulent, abusive, or unauthorised purpose;
b. Violate any applicable Indian or local law, regulation, or legal requirement;
c. Attempt to gain unauthorised access to the Website, servers, systems, databases, accounts, or other resources;
d. Interfere with or attempt to disrupt the security, operation, or availability of the Website;
e. Use bots, crawlers, scraping tools, or other automated systems to collect Website content without our prior permission;
f. Upload, transmit, or distribute malicious code, viruses, or other harmful material;
g. Submit false, misleading, fraudulent, or unlawful information; or
h. Copy, reproduce, modify, distribute, sell, or commercially exploit Website content without our prior written permission.
10.3 Unauthorised use of the Website or our services may result in appropriate action under these Terms and applicable law.
11. Intellectual Property
11.1 The Website and its contents, including the Qrnetra name, logo, branding, graphics, photographs, product designs, text, product descriptions, website design, layout, appearance, and other materials, are owned by or licensed to Narayan Enterprises/Qrnetra and are protected by applicable intellectual property laws.
11.2 Your use of the Website or purchase of a product does not transfer to you any ownership or other intellectual property rights in the Website, Qrnetra brand, content, designs, or other materials.
11.3 You may not reproduce, modify, distribute, publish, transmit, sell, or commercially exploit our intellectual property without our prior written permission.
12. Third-Party Websites and Services
12.1 The Website may contain links to or integrations with third-party websites, applications, payment gateways, logistics providers, or other services.
12.2 These links and services are provided for convenience or to facilitate certain functions.
12.3 When you access a third-party website or service, your use may be governed by that third party's terms of use, privacy policy, and other applicable policies.
12.4 We are not responsible for the content, availability, security, accuracy, or independent practices of third-party websites or services, except to the extent required by applicable law.
13. Website and Service Disclaimer
13.1 We make reasonable efforts to maintain accurate information on the Website. However, we do not warrant that all Website content will always be completely accurate, current, complete, uninterrupted, or error-free.
13.2 To the maximum extent permitted by applicable law, the Website and its content are provided on an "as available" basis.
13.3 You acknowledge that your use of the Website is at your own discretion and risk and that you should independently assess information and product suitability before making a purchase.
13.4 Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
14. Limitation of Liability
14.1 To the maximum extent permitted by applicable law, Narayan Enterprises/Qrnetra shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from or relating to your use of the Website or products purchased through it.
14.2 Nothing in these Terms shall exclude or limit liability or consumer rights where such exclusion or limitation is prohibited by applicable law.
15. Indemnification
15.1 To the extent permitted by applicable law, you agree to indemnify and hold harmless Narayan Enterprises/Qrnetra, its owners, employees, agents, representatives, and service providers from claims, demands, actions, losses, liabilities, damages, penalties, costs, and reasonable expenses, including reasonable legal expenses, arising from or relating to:
a. Your breach of these Terms or applicable Website policies;
b. Your unlawful or unauthorised use of the Website or services;
c. Your violation of any applicable law, rule, or regulation; or
d. Your infringement of any intellectual property or other rights of a third party.
16. Force Majeure
16.1 Neither party shall be liable for any failure or delay in performing an obligation under these Terms where such failure or delay results from circumstances beyond reasonable control.
16.2 Such circumstances may include natural disasters, fire, flood, war, government actions, strikes, transportation disruptions, telecommunications or internet failures, technical failures, cyber incidents, or other events of a similar nature.
16.3 Where such circumstances affect an order or service, we will make reasonable efforts to minimise the impact and fulfil our obligations as soon as reasonably practicable.
17. Privacy
17.1 Your use of the Website and our collection, use, storage, and processing of personal information are governed by our Privacy Policy.
17.2 By using the Website, you acknowledge that you have read and understood our Privacy Policy.
17.3 Our privacy practices will be subject to applicable Indian data protection and privacy laws.
18. Modification of Terms
18.1 We may modify or update these Terms from time to time to reflect changes in our business, Website, products, services, or applicable law.
18.2 The updated Terms will be published on this page with a revised "Last Updated" date.
18.3 Your continued use of the Website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
19. Governing Law and Jurisdiction
19.1 These Terms shall be governed by and interpreted in accordance with the laws of India.
19.2 Any dispute arising out of or relating to these Terms or your transaction with us shall be subject to the jurisdiction of the competent courts as determined under applicable law.
19.3 Nothing in this section shall restrict any consumer's statutory right to seek remedies before a competent consumer forum, commission, court, or other authority having jurisdiction under applicable law.
20. Contact Us
For questions, complaints, concerns, or communications relating to these Terms, orders, products, or services, please contact us:
Narayan Enterprises – Qrnetra
Address: 1st Floor, Narayan Public School, Palia Purab, Musafirkhana, Amethi, Uttar Pradesh – 227813, India
Email: qrnetra@gmail.com
Phone: +91 7021454183