Privacy policy

Last Updated: 29 August 2026

At Qrnetra, a brand operated by Narayan Enterprises, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how Narayan Enterprises, operating under the Qrnetra brand, collects, uses, stores, processes, and protects your personal data when you use our websites, purchase our products, activate your Qrnetra QR tag, use our web application, or contact us.

For the purposes of this Privacy Policy:

  • "Narayan Enterprises" means the legal business entity operating the Qrnetra brand.
  • "Qrnetra" means the brand under which our acrylic QR tags and related digital services are offered.
  • "we", "us", and "our" refer to Narayan Enterprises operating under the Qrnetra brand.
  • "you" and "your" refer to the person using our websites, purchasing our products, or using our services.

1. Our Websites and Services

Qrnetra operates two related online platforms:

1.1 Qrnetra Online Store

www.qrnetra.in is our online store where customers can purchase Qrnetra acrylic QR tags.

When purchasing a QR tag, customers are generally not required to provide the information that will later appear on their QR profile.

1.2 Qrnetra Web Application

www.qrnetra.com is our web application used for QR tag activation and management.

After receiving a Qrnetra acrylic QR tag, the customer can scan the QR code and use the web application to activate the tag and create or manage the information associated with it.

2. Information We Collect

We collect only information that is reasonably necessary for operating our business, processing orders, providing our services, and maintaining the Qrnetra web application.

2.1 Information Collected During Purchase

When you purchase a QR tag from www.qrnetra.in, we may collect:

  • Name;
  • Mobile or telephone number;
  • Email address;
  • Billing address, where applicable;
  • Delivery address;
  • Order details;
  • Payment and transaction status;
  • Information required for shipping and delivery; and
  • Information you provide when contacting customer support.

Payment information may be processed by third-party payment gateways. We generally do not store complete payment credentials such as card PINs, CVVs, UPI PINs, or internet banking passwords.

2.2 Information Entered During QR Tag Activation

After purchasing and receiving your QR tag, you may voluntarily provide information through www.qrnetra.com when activating or configuring your QR profile.

Depending on the features you use, this may include:

  • Name;
  • Profile photograph;
  • Business or organisation name;
  • Mobile number;
  • Email address;
  • Business address;
  • Website links;
  • Social media links;
  • Payment or contact links;
  • Business or professional information;
  • Profile description;
  • Images or logos uploaded by you; and
  • Other information that you choose to add to your Qrnetra profile.

You should only provide information that you are comfortable associating with your QR profile and displaying to people who scan your QR tag.

2.3 Technical Information

When you use our websites or web application, certain technical information may be collected automatically, including:

  • IP address;
  • Browser and device information;
  • Operating system;
  • Date and time of access;
  • Pages or features accessed;
  • Referring website or source;
  • Error and diagnostic information;
  • Security and access logs; and
  • Other information necessary for the operation and security of our websites and web application.

3. Cookies and Similar Technologies

We may use cookies, session technologies, local storage, and similar technologies to:

  • Keep our websites and web application functioning;
  • Maintain login and session information;
  • Remember preferences;
  • Improve website performance;
  • Understand how our services are used;
  • Analyse traffic and usage; and
  • Protect against fraud, abuse, and unauthorised activity.

Third-party services integrated into our websites may also use cookies or similar technologies according to their own policies.

You may control certain cookies through your browser settings. Disabling essential technologies may affect some website or web-app functionality.

4. How We Use Personal Data

We may use your personal data for purposes including:

  • Processing and fulfilling orders;
  • Arranging delivery of QR tags;
  • Processing payments, cancellations, returns, and refunds;
  • Providing customer support;
  • Activating and managing your Qrnetra QR tag;
  • Creating and maintaining your digital QR profile;
  • Providing features of the Qrnetra web application;
  • Communicating with you regarding your order or account;
  • Responding to enquiries and complaints;
  • Maintaining and improving our websites and services;
  • Monitoring system performance;
  • Preventing and investigating fraud, misuse, and unauthorised access;
  • Protecting our rights, systems, users, and property;
  • Sending important service-related communications;
  • Sending promotional communications where permitted by applicable law;
  • Conducting internal analytics and improving our products and services; and
  • Complying with applicable legal and regulatory requirements.

We aim to collect and process personal data only for specified and legitimate purposes and only to the extent reasonably necessary for those purposes.

5. Information Displayed Through Your QR Profile

5.1 A key feature of Qrnetra is that scanning an activated QR tag may provide access to a digital profile created by the tag owner.

5.2 Information that you choose to publish through your Qrnetra profile may be visible to people who scan your QR tag.

5.3 You are responsible for deciding what information you make publicly accessible.

5.4 We strongly recommend that you do not publish:

  • Passwords;
  • OTPs;
  • UPI PINs;
  • Banking credentials;
  • Card details;
  • Government identification numbers;
  • Confidential business information; or
  • Any other information that you do not want publicly accessible.

5.5 Anyone who can scan your QR tag or access its associated profile may be able to view information that you have chosen to make public.

6. Customer Responsibility for Profile Information

6.1 You are responsible for the accuracy and legality of information that you enter into your Qrnetra profile.

6.2 You must not upload or publish information belonging to another person without having the necessary permission or legal authority.

6.3 You must not use the Qrnetra platform to publish unlawful, misleading, defamatory, fraudulent, abusive, or infringing content.

6.4 Where the web application allows you to edit your profile, you may update your information through the available account functionality.

7. Sharing of Personal Data

We do not sell your personal data as a standalone product.

We may share personal data with third parties where reasonably necessary to operate our business and provide our products and services.

These may include:

7.1 Service Providers

We may use third-party providers for:

  • E-commerce and store infrastructure;
  • Payment processing;
  • Shipping and logistics;
  • Website and cloud hosting;
  • Database and infrastructure services;
  • SMS, email, or communication services;
  • Customer support;
  • Analytics;
  • Security and fraud prevention; and
  • Other technical or operational services.

These service providers may process personal data on our behalf for the services they provide to us.

7.2 Legal Requirements

We may disclose personal data where required or permitted by applicable law, court order, government authority, law-enforcement request, or other legal process.

We may also disclose information where reasonably necessary to investigate fraud, protect our rights or property, protect users or the public, or enforce our Terms and Conditions.

7.3 Business Transfers

If Narayan Enterprises undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, relevant personal data may be transferred as part of that transaction, subject to applicable law.

8. Payment Information

Payments made through www.qrnetra.in may be processed through third-party payment gateways.

Qrnetra will never ask you to provide your:

  • UPI PIN;
  • ATM/card PIN;
  • Internet banking password;
  • OTP for receiving a refund; or
  • Complete payment credentials through an unofficial communication channel.

If someone contacts you claiming to represent Qrnetra and requests such information, do not provide it.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

Depending on the nature of the information and service, security measures may include access controls, authentication, secure data transmission, monitoring, backups, and other appropriate safeguards.

However, no website, application, server, or internet transmission can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and passwords.

10. Data Storage and Retention

10.1 Your personal data may be stored and processed in India and, where necessary, by service providers operating in other jurisdictions, subject to applicable law.

10.2 We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, to provide our products and services, comply with legal obligations, resolve disputes, prevent fraud, maintain security, or establish or defend legal claims.

10.3 When personal data is no longer required for a lawful purpose, we will take reasonable steps to delete or anonymise it, subject to applicable legal or legitimate retention requirements.

10.4 Certain information may be retained for longer periods where required by law or reasonably necessary for accounting, tax, legal, security, fraud-prevention, or dispute-resolution purposes.

11. Account and Data Deletion

11.1 Where account-deletion functionality is available on www.qrnetra.com, you may request deletion of your account through the available account settings.

11.2 You may also contact us using the details provided below to request deletion of your personal data.

11.3 Deleting your account may result in the loss of access to your digital QR profile, QR tag management features, and other associated services.

11.4 We may retain certain information where required or permitted by applicable law or where reasonably necessary for legal claims, fraud prevention, security, accounting, or dispute resolution.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

  • Request information about the processing of your personal data;
  • Access applicable personal data;
  • Request correction or updating of inaccurate or incomplete information;
  • Request deletion of personal data where applicable;
  • Withdraw consent where processing is based on consent;
  • Raise a grievance regarding the processing of your personal data; and
  • Exercise other rights available under applicable data-protection law.

Requests may be subject to reasonable verification to protect your account and personal data from unauthorised requests.

13. Withdrawal of Consent

13.1 Where processing is based on your consent, you may withdraw that consent by contacting us or using the applicable functionality provided by our services.

13.2 Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

13.3 If certain information is necessary to provide a particular service or functionality, withdrawing consent may prevent us from continuing to provide that service or functionality.

13.4 We may continue to process information where such processing is required or permitted under applicable law.

14. Marketing Communications

14.1 We may contact you regarding your order, QR tag activation, account, security, service updates, or other essential matters.

14.2 Promotional communications will be sent where permitted by applicable law and, where required, based on appropriate consent.

14.3 You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.

14.4 Opting out of marketing communications will not prevent us from sending essential communications relating to your orders, account, security, or services.

15. Third-Party Websites and Services

Our websites or web application may contain links to or integrations with third-party websites or services.

Third-party services may collect and process information according to their own privacy policies.

We are not responsible for the independent privacy practices, content, security, or policies of third-party services.

You should review the privacy policy of any third-party service before providing information to it.

16. Children's Privacy

Our products and services are intended for users who are legally capable of entering into applicable transactions.

We do not knowingly seek to collect personal data from children in circumstances where such collection is prohibited by applicable law.

If you believe that personal data has been provided by a child in circumstances where such collection was not permitted, please contact us.

17. Data Breach and Security Incidents

We maintain reasonable security measures designed to protect personal data.

If we become aware of a personal data breach requiring notification under applicable law, we will take appropriate steps to contain, investigate, mitigate, and notify affected persons and relevant authorities as required by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our products and services;
  • The Qrnetra web application;
  • Our data-processing practices;
  • Technology;
  • Security requirements; or
  • Applicable laws and regulations.

The updated policy will be published on this page with a revised "Last Updated" date.

Where required by applicable law, we may provide additional notice regarding material changes.

19. Governing Law

This Privacy Policy shall be governed by the laws of India, subject to applicable data-protection, consumer-protection, and other statutory rights.

20. Contact and Grievance Redressal

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have a complaint regarding the processing of your personal data, please contact us.

Grievance Officer / Privacy Contact

Name: Satya Pratap Singh
Designation: Founder, Narayan Enterprises

Business: Narayan Enterprises – Qrnetra

Address:
1st Floor, Narayan Public School,
Palia Purab, Musafirkhana,
Amethi, Uttar Pradesh – 227813, India

Phone: +91 7021454183
Email: qrnetra@gmail.com

Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)

For privacy-related requests, please mention "Privacy / Personal Data Request" in the subject line of your communication.