Refund policy
Last Updated: 29 August 2026
At Qrnetra, a brand operated by Narayan Enterprises, we sell acrylic QR tags through www.qrnetra.in. The QR tag can subsequently be activated and configured through our web application available at www.qrnetra.com.
This policy explains the conditions applicable to cancellation, return, replacement, and refund of Qrnetra acrylic QR tags purchased through our website.
1. Physical Product Purchased
The product purchased through www.qrnetra.in is an acrylic QR tag.
The QR tag is supplied as a physical product. Customer information is not required to be entered at the time of purchase.
After receiving the QR tag, the customer can scan the QR code provided on the tag and follow the activation process through www.qrnetra.com.
2. Order Cancellation
2.1 You may request cancellation of your order within 2 days of placing the order, provided the order has not already been dispatched.
2.2 Once the order has been dispatched or handed over to the shipping carrier, cancellation may no longer be possible.
2.3 If cancellation is requested after dispatch, you may refuse delivery where the delivery partner permits such refusal. Any applicable refund will be processed after the product is returned to us and the cancellation is approved.
2.4 We may cancel an order where the product is unavailable, there is an obvious pricing or listing error, payment has failed, or there is suspected fraudulent or unauthorised activity.
3. Return Eligibility
3.1 We accept return or replacement requests within 2 days of delivery in cases covered by this policy.
3.2 Since the acrylic QR tag is a physical product and customer information is not entered during purchase, the tag is generally eligible for return subject to the conditions below.
3.3 To be eligible for a return, the product should:
- Be unused;
- Be in the condition in which it was received;
- Not have been modified, drilled, cut, scratched, painted, or otherwise altered;
- Be returned with its original packaging and accessories, where applicable; and
- Be accompanied by the relevant order details.
3.4 A return may not be accepted where damage has occurred after delivery because of misuse, improper handling, modification, installation, or other customer-related causes.
4. Damaged or Broken Acrylic QR Tag
4.1 If your QR tag is received broken, cracked, damaged, severely scratched, or otherwise defective, you must contact us within 2 days of delivery.
4.2 Please provide clear photographs or a video showing the product and, where possible, the packaging in which it was delivered.
4.3 We may request additional information or evidence to determine whether the damage occurred before or during delivery or after the product was received.
4.4 If the product is confirmed to have been damaged during transit or contains a manufacturing defect, we may provide a replacement or refund, as applicable.
5. Incorrect or Defective QR Tag
5.1 If the QR tag supplied to you is materially different from the product ordered, or the QR code printed/encoded on the physical tag is defective due to an error attributable to Qrnetra, please contact us within 2 days of delivery.
5.2 After verification, we may provide a replacement or refund, as appropriate.
5.3 A QR code or tag will not be considered defective merely because the customer later changes the information, profile, contact details, website, social media account, payment account, or other information associated with the QR code.
6. Activation and Web Application
6.1 After receiving the physical QR tag, the customer may activate and configure it through www.qrnetra.com.
6.2 During activation, the customer may be required to provide information such as their name, contact details, business information, social media links, website links, profile information, or other information necessary to configure the QR tag and associated digital profile.
6.3 Information entered during activation is not information collected at the time of purchasing the physical tag through www.qrnetra.in.
6.4 The customer is responsible for ensuring that the information entered during activation is accurate, lawful, and does not infringe the rights of another person or entity.
6.5 Once the customer has activated and configured the tag, changes to the information displayed through the QR code may be subject to the functionality, terms, and applicable service conditions of the Qrnetra web application.
7. Web Application and Digital Profile
7.1 The physical acrylic QR tag and the digital functionality accessed through www.qrnetra.com are related but distinct components of the Qrnetra service.
7.2 The QR tag itself is a physical product. Scanning the tag may direct the user to a digital profile, webpage, or other destination provided through the Qrnetra web application.
7.3 The availability of digital functionality may depend on the Qrnetra web application, internet connectivity, hosting infrastructure, domain availability, and other technical systems.
7.4 Temporary interruption, maintenance, technical failure, or changes to the web application do not by themselves constitute a physical defect in the acrylic QR tag.
7.5 If a technical problem prevents a correctly supplied QR tag from functioning as intended, please contact Qrnetra support so that we can investigate and, where appropriate, correct the issue.
8. Customer-Provided Information
8.1 The customer is responsible for the accuracy and legality of information entered during activation and subsequent use of the Qrnetra web application.
8.2 Qrnetra is not responsible for incorrect, outdated, incomplete, misleading, or unlawful information entered by the customer.
8.3 If the customer enters an incorrect phone number, website, social media link, payment link, business information, or other destination, the resulting issue will generally not be treated as a defect in the physical QR tag.
8.4 Where the web application allows the customer to update their information, the customer may make such changes through the available account or profile functionality.
9. Return After Activation
9.1 Activation of the QR tag automatically make the physical products non-returnable.
9.2 If the customer has materially modified, damaged, altered, or otherwise changed the physical acrylic QR tag after delivery, the product may no longer qualify for return.
9.3 Changes made to the customer's digital profile or information through www.qrnetra.com do not by themselves constitute a physical modification of the acrylic tag.
10. Non-Returnable Circumstances
A return, replacement, or refund may not be available where:
- The customer changes their mind after purchase;
- The customer does not like the appearance, design, colour, or finish of the product despite receiving the product ordered;
- The physical tag has been damaged after delivery;
- The product has been modified, altered, cut, drilled, painted, or otherwise tampered with;
- The product has been damaged due to improper handling or installation;
- The issue results from incorrect information entered by the customer during activation;
- The customer enters an incorrect QR destination, website, social media link, payment link, or other information;
- The customer changes their digital profile or information after activation; or
- The issue relates solely to temporary internet, hosting, browser, device, or third-party service problems.
These exclusions do not apply where a refund, replacement, or other remedy is required under applicable law.
11. Replacement
11.1 Where a replacement is approved, Qrnetra may provide a replacement acrylic QR tag.
11.2 Replacement products will generally correspond to the original product ordered.
11.3 Replacement timelines may vary depending on production, availability, and shipping requirements.
12. Refunds
12.1 Refunds will be issued only where the cancellation, return, or refund request is approved under this policy.
12.2 Where a refund is approved, we will initiate the refund within 5 business days of approval or completion of any required inspection.
12.3 The time taken for the refund to appear in your bank account, card, UPI account, or other payment method may depend on the relevant payment gateway, bank, card issuer, or payment provider.
12.4 Refunds will generally be made to the original payment method used for the purchase, where technically possible.
13. Shipping Charges
13.1 Shipping charges, where separately applicable, may not be refundable unless the return or refund is due to an error attributable to Qrnetra, a defective or damaged product, an incorrect product being supplied, or where otherwise required by applicable law.
13.2 Where a return is approved because of an issue attributable to Qrnetra, we will provide appropriate instructions regarding return shipping.
14. Manufacturer or Product Warranty
14.1 If any Qrnetra product is specifically provided with a manufacturer's warranty or product warranty, the applicable warranty terms will apply.
14.2 Warranty claims may be subject to inspection and verification.
15. Consumer Rights
15.1 Nothing in this policy is intended to exclude, restrict, or waive any statutory consumer rights or remedies available under applicable Indian law.
15.2 Where applicable, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 shall apply.
16. Contact Us
For cancellation, return, replacement, or refund requests, please contact:
Narayan Enterprises – Qrnetra
1st Floor, Narayan Public School,
Palia Purab, Musafirkhana,
Amethi, Uttar Pradesh – 227813, India
Email: qrnetra@gmail.com
When contacting us, please provide your order number, date of purchase, and photographs/videos where applicable.